Frequently Asked Questions Regarding the ScoreCard Rewards Program
General Program Q&A
Q: What are ScoreCard Rewards?
A: ScoreCard Rewards is a rewards program offering Points for qualifying purchases. Points can be redeemed for a variety of items, such as merchandise, airfare, hotels, travel packages, and more (each, an “award”).
Q: How do I log in to the ScoreCard Rewards website?
A: On your first visit to the site www.scorecardrewards.com, you will need to set up your profile with a username and password. You will also be asked to set up some security question and answers for password retrieval. Once you create your profile you will log in with your username and password. You may browse the rewards site by clicking on the “Browse Catalog” link from the log in page. Point balance and redemption capabilities are not available in the browse feature of the site.
Q: How do I know how many Points I have?
A: Point balances are always available on www.scorecardrewards.com or you may call Award Headquarters at (800) 854-0790 to verify your balance.
Q: How do I earn Points?
A: Simply use your ScoreCard Rewards participating card, each a “rewards card”, for your purchases. You will earn Points based on your qualifying net purchases (purchases minus returns and/or other related credits). You will earn Points as long as your account is in good standing (that is, not delinquent, in default, closed, canceled, blocked, suspended or otherwise inactive and not available for use as a source of funding). You do not earn Points for cash advances, balance transfers, unauthorized or fraudulent charges or for fees of any kind on your card account. Credits to your Account (such as for returns of purchases) will reduce the Points available in your account.
Q: If I don’t have enough Points for the award I want, can I buy the extra Points I need?
A: No. A sufficient number of Points must be available in your account to redeem the award you want. Points are not available for purchase.
Q: When can I order awards?
A: You may order awards anytime during the Program as long as your account is in good standing (that is, not delinquent, in default, closed, canceled, blocked, suspended or otherwise inactive and not available for use as a source of funding) and you have enough Points to redeem the requested award.
Q: How do I order awards?
A: For merchandise awards you can order merchandise awards using the online shopping feature at www.scorecardrewards.com. You can also call customer service at (800) 854-0790. You may also print an order form from www.scorecardrewards.com. Simply complete the form, including all information requested, and mail to the address printed on the form. Travel awards, airline tickets, vacation packages, and cruises may be ordered by calling and speaking with a Travel Services Representative. You may also use the online travel booking site to obtain select air awards. In addition, you may purchase additional airline tickets and make car and hotel reservations online. If you prefer, Travel Services Representatives can assist with booking both purchased as well as redeemed awards travel items.
Q: Whom should I contact if I have questions regarding redeeming Points under the ScoreCard Rewards Program
A: Call Award Headquarters at (800) 854-0790.